PROGRAM DELIVERY

Hospitality Business Management (Hotel and Restaurant) Program/Course develops a unique toolbox of skills to implement programs, policies, and plans that will enable businesses to respond to planned and unplanned business events. They also gain an enlightened understanding of the available research in hospitality and tourism businesses, including the ability to understand and use big data to help identify and solve problems in the industry.

This program is a 2-year course that includes two semesters:

• 1st semester is 12 months-theory (420 hours) with two weeks training (80 hours)

• 2nd semester is 12 months (500 hours) with five weeks of training (200 hours)

• Two weeks for seminars, training, workshops-in-campus (40 hours)

• Two weeks of Semestral Break (40 hours)

 

A total of 60 weeks (1,200 hours) with 920 theory hours, including two weeks (40 hours) of semestral break and 280 hours of internship or on-the-job training plus participation in in-campus training, seminars, and workshops.

 

On-the-job training or internship for the 1st semester will be limited to observation and tour only. In some instances, the Instructor will give the following:

• An introduction to hotel/restaurant set-up

• Observe inventory of vacancies, reservations, and room assignments

• Observe how to register arriving guests and assign rooms

• Observe how to co-ordinate-ordinate, assign and review the work of hotel, motel, and other accommodation services clerks, casino workers, reservation clerks, and other travel and accommodations workers not elsewhere classified

• Observation in the use of the hotel/restaurant software

For the 2nd semester, it focuses on the following:

• Answer inquiries regarding hotel services and registration by letter, by telephone, and in person, provide information about services available in the community and respond to guests' complaints

• Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems

• Present statements of charges to departing guests and receive payment.

• Establish work schedules and procedures and co-ordinate-ordinate activities with other work units or departments

• Resolve work-related problems and prepare and submit progress and other reports

• Hire and train staff in job duties, safety procedures, and company policies

• Ability to work and experience in a supervisorial or managerial role and competency

• Ensure smooth operation of computer software systems, equipment, and machinery, and arrange for maintenance and repair work

EXPECTATION

This curriculum prepares students to seek entry-level hotel, restaurant, and tourism management positions. Graduates from this program have the potential to work throughout the world in major hotels, motels, tourism, and restaurant companies, whether private or public businesses and industry food service providers, theme parks and recreational facilities, consulting firms, and other related industries. Students will be exposed to restaurants, hotels, nursing homes other offices. Students will be waived going for the on-the-job training if they have been working and met 500 hours.

​

The curriculum or program has been developed to provide and equip our students with the necessary skills and knowledge in the hospitality business management industry. No matter how the worldwide economy is doing, the growth trend of the hospitality industry will continue. The hospitality industry is set to become the most prominent global employer in travel & tourism. This makes hospitality exciting, rewarding, and flexible, as there are many career possibilities. Since the hospitality industry is growing, job opportunities will also naturally increase.

 

The College strongly encourages high school graduates to enroll in this program even if employers require high school education in some areas/fields of employment. It would be different from having a diploma/certificate for the said program to qualify for entry-level management positions and will benefit graduates to achieve personal growth and professional career advancement. Graduates of this course will also profit from the stability of employment with higher pay/remuneration compared to non-diploma/non-certificate holders, which will further enhance career advancement from entry-level supervisor to managerial position.

As specified in the National Occupational Classification Profile Index (NOC 6313), after graduation, the student's job title will include the following:

• Airline sales and service agent's supervisor

• Assistant passenger service coordinator – railway

• Baggage handler supervisor or baggage porter supervisor

• Bell captain or head baggage porter

• Casino dealer supervisor or casino pit boss, or casino section head

• Casino shift manager, Customer relations supervisor – casino

• Gaming tables supervisor or guest service supervisor – casino

• Hotel clerk head or hotel clerk supervisor or hotel managing supervisor

• Lodging house managing supervisor

• Motel managing supervisor

• Night clerk supervisor – hotel, Night supervisor – hotel

• Passenger service coordinator – railway, Railway station clerk supervisor

• Reservations supervisor, Reservations supervisor – airline

• Reservations supervisor – hotel, Reservations supervisor - travel agency

• Slot machines section head. Slot supervisor

• Tour guide supervisor

• Travel clerk supervisor

​

THE INTERNSHIP/ON-THE-JOB TRAINING GUIDELINE

 

Pre-Practicum Orientation

Students will be oriented about the expectations in the area/site and how to deal with COVID-19-related issues/problems.

​

During the Practicum, students must strictly follow the following:

1. Physical distancing (2 meters or 6 feet apart). These include the start and end times of the internship, if possible, to avoid crowds in the immersion/practicum area

2. Use of masks Albertans are encouraged to wear non-medical masks in public places or if they have a higher risk of severe illness from COVID-19.

3. Handwashing is critical. Hand sanitizer is an alternate way if no soap and water are available at the practicum site.

4. Students will be screened for symptoms daily during the internship in their respective areas using the Alberta Health Daily Checklist.

• Any students experiencing symptoms of COVID-19 that are not related to a pre-existing illness or health condition during the practicum/internship are required by law to follow Alberta's isolation requirements.

• The College/students will strictly follow the COVID-19 protocol of the industry/establishment.

​

Any students who have symptoms of COVID-19 will be:

1. Sent home and advised to call the Health Link 811 or perform the self-assessment tool from the Alberta Health Services website 2. Self-isolation for 14 days must be implemented, and practicum/internship will be postponed until clearance to resume practicum/internship from Health Link 811 is issued.

 

 

 

 

 

If a student prefers to delay practicum/internship (for this pandemic only), the College will advise the student to submit a letter via email stating the reason(s) for the postponement and will copy furnish to P.C.C. Branch and the Alberta Student Aid for their record. The College will grant an extension of Practicum for up to 1 year provided a valid and acceptable reason is stated clearly in the Student Handbook page 12 (Procedure in filing Leave of Absence).

​

STANDARD ADMISSION

Students must meet ALL of the following criteria

• Alberta high school diploma, verified by transcript, with 50% or better in Grade 12 English and a Grade 12 Mathematics or non-Alberta equivalent OR

• Successful completion of the General Equivalency Diploma (G.E.D.) with a standard score of 450 or better in English and Mathematics

• Successful test result on Wonderlic Exam

• Successful interview with the Admission Adviser.

• C.P.R. & First Aid certificates.

 

MATURE ADMISSION

• Students must meet ALL of the following criteria

• Be at least 18 years of age before admission

• Successful test result on Wonderlic Exam

• Alberta high school diploma with 50% or better in Grade 10 English and in Grade 10 Mathematics OR

• Non-Alberta equivalent

• Successful interview with the Admission Adviser

• C.P.R. & First Aid certificates

 

PRACTICUM REQUIREMENT

• Current Police Information Check (P.I.C.) with a Vulnerable Sector Search

• Complete Immunization Record

ENGLISH REQUIREMENT

English Proficiency- if the first language is not English, you must demonstrate English language proficiency requirements for more details or must present one of the following:

 

- IELTS (International English Language Testing System)- Academic with a minimum overall band score of 6.0 (ielts.org)

- Canadian Language Benchmark with a score of not less than 7.

- CELPIP general assessment at C.L.B. Level 7 must be achieved in all areas. www.celpip.ca

HOURS OF INSTRUCTION

Below are the hours of instructions schedule provided by the school/college on a full-time basis, in-class, and Practicum. The College does not offer part-time or online studies at the moment. There will be three intakes in a calendar year.

Weekdays Monday to Thursday 0900-1500

Weekends Friday to Sunday 0900-1700

Evenings Monday to Thursday 1500-2100

GOVERNMENT STUDENT FUNDING

Many of the students require financial assistance. Our team in the finance section will help you realize and discuss funding options such as Student Aid or visit www.studentaidalberta.ca RESP, personal loan/line of credit.

 

Make sure to get in touch with our Student Financial Clerk/Advisor for more information on your tuition fee funding options.

​